Terms and Conditions
Hello, we are inarretable. Our company is registered under the trade name inarretable and based in Marseille.
When you shop with us, access our services, or visit our website, the terms outlined on this page apply. They clearly describe what we expect from you and what you can expect from us while providing useful information. Our terms and conditions are kept up to date, so please review them before each purchase, as the latest version takes precedence over previous versions. If you can’t find the answer you’re looking for, feel free to contact our customer service team for assistance.
Your Responsibilities
To make a purchase with us, you must be at least 16 years old, have a credit or debit card accepted by our services, and be authorized to use it.
Placing an Order
When you successfully place an order, you will receive a confirmation email. We then conduct a standard check to ensure there are sufficient funds on your card to complete the order. We accept your order only after payment has been approved and your payment card has been charged.
In exceptional cases, we may refuse or cancel an order, or freeze or close an account (even if we have previously confirmed your order). We will only do this if we notice unusual activity. If this happens to you and you believe an error has been made, please contact our customer service team, and they will be happy to discuss it with you.
Prices and Descriptions
The inarretable team consists of people, and we occasionally make mistakes. If we discover an error regarding items you have ordered, we will inform you as soon as possible and give you the option to confirm your order (at the correct price) or cancel it. Prices include VAT for applicable regions.
Delivery
Before finalizing your order, you can choose between free standard delivery or express delivery for an additional fee. The estimated delivery times are just estimates and may be affected by local circumstances such as postal delays or adverse weather conditions. Please visit our Delivery & Shipping page for more information or contact our customer service team.
Returns and Refunds
Our return policy is simple. You can submit a return request within 30 days of receiving your order.
A few points to note:
- 30 Days: You can return inarretable products for any reason within 30 days of receiving your order.
- Refunds: To be refunded, the product must be returned in its original condition and packaging, unused and intact.
- Exchanges: Exchanges are allowed within 30 days of purchase.
- Defective Products: If you believe your product is defective, please contact our customer service team with proof.
- Tracking Your Return: We recommend using a shipping service with tracking to prevent the package from getting lost.
- Requesting a Return: Please visit our returns page for more information.